Privacy Policy

    Last Updated: June 15, 2026

    Introduction

    This Privacy Policy explains how LumezAI collects, uses, and protects your information when you use our AI-powered image and video generation services.

    Information We Collect

    We collect information you provide when you:

    • Create an account
    • Upload images
    • Generate content
    • Contact customer support
    • Report objectionable content

    This may include your email address, account details, uploaded images, generated content, and support or report information.

    Content Reports

    When you report content using the in-app Report feature, we collect the report details and a reference to the reported content. This information is used solely for content moderation, enforcement of our Terms of Use, and maintaining a safe platform.

    How We Use Your Information

    We use your information to:

    • Provide and improve the Service
    • Process AI image and video generation requests
    • Respond to customer support inquiries
    • Send service-related notifications
    • Follow up on communications

    Use of Email Address

    Your email address may be used for:

    • Customer support
    • Feature and service updates
    • Optional newsletters

    We do not sell your personal information to third parties.

    Data Retention and Deletion

    You may request deletion of your account and associated data at any time by contacting: hello@lumezai.com

    We retain information only as long as necessary to provide the Service or comply with legal obligations.

    Third-Party Disclosure

    We do not share your personal information except:

    • With trusted hosting providers and service partners under confidentiality agreements
    • When required by law or legal process

    Cookies

    We do not use cookies for tracking purposes.

    Your Rights (GDPR)

    If you are located in the European Union, you have the right to:

    • Access your personal information
    • Correct inaccurate information
    • Request deletion of your personal information

    Our processing of personal data complies with the General Data Protection Regulation (GDPR).

    Unsubscribing

    You may opt out of marketing emails at any time by contacting: hello@lumezai.com

    Contact

    For privacy-related questions or requests, please contact: hello@lumezai.com