Privacy Policy | LumezAI

LumezAI provides summarized product virtual try-on images to merchants who use Shopify to power their online stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the LumezAI app in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we automatically gain access to specific types of information from your Shopify account, including:

read_products, write_products:

Allows us to manage access to products, product variants, and product images for the purpose of generating virtual try-on summaries.

When Do We Collect Merchant Information?

We collect information from you when you:

Install our app
Enter information on our website or app
Interact with our support team

How Do We Use Your Information?

We may use the information we collect from you in the following ways:

To provide and support the virtual try-on functionality
To process issues quickly and efficiently
To send updates or important notifications related to our app
To follow up after conversations (via live chat, email, etc.)
To improve our services using third-party tools, where necessary

Use of Email Address

We collect your email address to:

Respond to inquiries and support requests
Provide important updates or changes to our app features
Send newsletters or marketing emails (you may unsubscribe at any time)

We do not sell your information to any third party. "Sale" means transferring personal data in exchange for money or similar value — and we do not engage in such practices.

Screen Sharing for Support

Our support team may request screen-sharing access using tools like TeamViewer or AnyDesk if required to resolve technical issues. This is always optional and based on your consent.

Do We Use Cookies?

We do not use cookies for tracking purposes.

You can choose to have your computer warn you when a cookie is being sent, or disable all cookies through your browser settings. Disabling cookies may impact some features, but will not affect your ability to use the core app services.

Data Deletion

All data related to your store and customers will be permanently deleted once you uninstall our app from your Shopify store.

Third-Party Disclosure

We do not sell, trade, or share your personally identifiable information with outside parties without prior notice. Exceptions include:

Website or infrastructure hosting providers
Service partners helping us operate the app (under confidentiality agreements)
Legal compliance, enforcement of policies, or protection of rights and safety

Non-personally identifiable data may be used for analytics, marketing, or feature improvement.

European Union Residents – GDPR Notice

If you are located in the EU or if we process your data under the scope of the General Data Protection Regulation (GDPR), we do so in accordance with this Privacy Policy, applicable Shopify terms, and GDPR requirements. You have the right to access, correct, or delete your personal data at any time.

Unsubscribing from Communications

You can unsubscribe from our marketing emails by contacting us at: 📧 Email: hello@lumezai.com

Contact Us

For questions, complaints, or further information about our privacy practices, please contact: Email: hello@lumezai.com